Are you making yourself prepare for the ITIL® 4 Foundation exam and do you want to pass on the first try? It’s important to understand the concepts behind the ITIL exam, but it’s also important to understand the ITIL exam model in order to feel truly confident.

Here are some best tips that can help you pass the ITIL® 4 Basic Exam:

  • Practice and train harder
  • Take the time to understand the material
  • Familiarize yourself with life cycle modules and functions
  • Write down the keywords

What is the ITIL 4 Foundation exam?

AXELOS introduced ITIL 4 in early 2019. ITIL 4 is the latest in the evolution of ITIL, a collection of standard practices to assist organizations in digital transformation. ITIL 4 is an IT services model from start to finish for the provision and operation of technology products and services. According to the ITIL concept, the IT operations team can play a larger role in the overall strategy of business.

The ITIL exam is an base entry-level certification that examine your general knowledge of ITIL concepts. It covers the core factors, terminology & concepts utilized in the ITIL service life cycle, including the relationships between the stages of the life cycle, the processes used and their contribution to service management practices. There are total of 40 questions and the time is 60 minutes. You must achieve at least 65 percent (26 questions) to earn the ITIL Foundation certificate. For that consider Vinsys ITIL Certification Training in Dubai to become successful in the exam in 1st attempt.

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You can get the AXELOS Accredited ITIL 4 Foundation Certification by following the steps below:

  • Take the test after finalizing your training.
  • Get at least 65% on the exam.
  • Earn two ITIL credits by passing the exam.

Top 5 ITIL Exam Tips:

Practice and train harder:

A lot of practice should not be underestimated when preparing for an exam. One of the initial step is to make your known with the ITIL exam model. The work on the model test sample papers and practice questions for getting an idea about the exam.

When you take the ITIL practice test, make sure you meet the deadlines to ensure you can complete the actual exam on time. One of the most common reasons for failure is because time is running out and incomplete exams are being taken. That’s why you need to take practice tests.

Take the time to understand the material:

Take the time to understand each question as many examinees make mistakes because they do not read the questions carefully. Some questions have negative questions that may bother you – for example, “Which of the following is not a lifecycle module?” If you missed this question, you may have submitted the wrong answer. In other words, make sure you really understand the problem.

Familiarize yourself with life cycle modules and functions:

While the intermediate level ITIL qualification digs deep into each life cycle and opportunity module, your basic understanding at the foundation level should be solid. ITIL 4 basic training deals with the correct understanding of the basics and understanding of each stage of the ITIL life cycle and opportunity modules. From abbreviations to jargon, make sure you have a good understanding of certain terms.

Write down the keywords

You need to get the right keywords for passing the exam.

Keywords are terminology used in ITIL such as:

  • Service level agreement
  • Service transfer
  • Service design
  • Service strategy
  • Operational level agreements

In the ITIL framework, these keywords are linked with other keywords. Customer value is linked to the service strategy module, for example. Likewise, maintenance is associated with continuous service improvement, etc. This will help you answer questions correctly and faster.

Just think about ITIL:

Many participants respond based on their current or past organizational practices, which may have the opposite effect during the exam. Therefore, when taking the ITIL 4 Foundation Training in San Francisco exam, think only about ITIL processes and best practices, not your previous experience. These exam points are intended to assess your understanding of ITIL processes, functions and concepts, not how your company implements IT service management.

What to pay attention to during the ITIL exam?

Taking an exam might come with stress no matter how well prepared you are. Here are some tips to help you pass the exam:

  • Make sure you have everything you are looking for the exam that includes pencils and student cards.
  • Watch the clock, but don’t worry – the exam time limit gives you about 1.5 minutes to answer each question with multiple choices.
  • Mark your answer clearly according to the instructions.
  • Choose keywords in the question structure (eg: no, you can, you must, wrong, best, most, simple, guarantee) that can help you eliminate incorrect answers.
  • Answer questions from an ITIL perspective, not from your own experience.
  • If your time is used wisely, there will be time to double check your answers and make sure you haven’t missed a single question.

After exam:

Relax! Once you prepare for the exam, there is nothing to worry about. It may take a few weeks for you to see results.

When you earn your ITIL certification, you can join the AXELOS community, which offers members free guides ranging from whitepapers and blogs to case studies. You also have access to a comprehensive calendar of events and conferences so you can stay up-to-date and connect with your colleagues. Passing the exam is the basis for becoming an ITIL 4 Managing Professional or ITIL Strategist, which can open doors for further career development.

If you are looking for more information and assistance, Vinsys is one stop destination for you. Take part in a two-day training course from experts or take part in a standalone online ITIL training from Vinsys. Vinsys training includes the ITIL 4 Foundation practice test. If you are an ITIL v3 expert already, fulfil the ITIL Professional Transition Management Module 4 training requirements to start your journey to the ITIL Master 4.

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